5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the service that property supervisors want, but too often do not because of a lack of continuing quality management procedures.
Security guard companies are unlike any vendor that a home supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their jobs by looking at the walls. But when you hire a security guard business, how often can you determine whether the guard organization is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your guards. In the majority of instances they likely are, but it’s important to implement a system of verification and quality management to ensure that problems connected with the deficiency of performing these jobs don’t start to happen.
In this guide we will talk five (5) simple steps to improving your security guard service and achieving everything you picture as your ideal keyholding Enfield.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is one of these states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it seem adequate.
It is also the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb method to display whether the guard is a fantastic match for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This first dialogue can tell you a lot about what to expect from that shield and it gives you an opportunity to ask another shield if you think that it is essential.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the business itself, in many circumstances the shield’s orientation to his assigned property is not quite as complete. We predict the orientation for the assigned property”Website Specific Training”. Learn What your website specific training resembles:
• Does it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security firm double bank? (Double banks is the process of having a veteran guard working at precisely the exact same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the response to every one of the questions and make certain that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and also your website special training to acquire an understanding of what goes into preparing a shield to operate at your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard service. When security companies deliver poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their duties. When the guards aren’t being supervised, they start to feel that their job is not important and they start to see themselves as not as a region of the security team. When guards don’t feel like part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of remote supervision that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they’re on your property. These monitoring systems allow the security guard business to track the log and time the activity of the guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the security guard provider provides a method of making certain that each guard is secure and alert. Using guards check-in regularly together with the security guard business, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you aren’t there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident that the adviser is not actually a security guard business. If so, your audit is sure to develop problems with your current security guard business.